Warranty

OUR WARRANTY

SUSEMSE takes pride in offering the highest quality bicycle supplies, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.
Should you encounter any issues resulting from manufacturing defects within the warranty period, we are committed to offering the appropriate support and services in accordance with our warranty terms. Please retain your proof of purchase as it will be required to verify your eligibility and date of purchase. Kindly note that products acquired through unauthorized channels are not eligible for warranty services.

 

HOW TO CONTACT US IN THE CASE OF A WARRANTY CLAIM

We sincerely appreciate your selection of SUSEMSE. Our unwavering commitment lies in endeavoring to render your cycling experience not only more pleasurable but also more convenient.

Should you encounter any issues or require any form of assistance, do not hesitate to reach out to our dedicated customer service team.

Kindly dispatch an email to our customer service department at support@susemse.com. Ensure that you provide comprehensive details regarding the problem at hand and enclose an image depicting the product. Our customer service representatives will get in touch with you at the earliest opportunity. We assure you that all requests will be addressed in the exact sequence in which they are received.